If your question is not answered here, please Contact Us.


ABOUT SHIPPING AND DELIVERY . . .

When will my First Christmas Nativity wrapping paper arrive?

After much research and thought, First Christmas offers only one shipping option. In order to ship our specialty sheets unfolded and with maximum protection from damage, and in order to accommodate seasonal orders within several days of Christmas, we ship all products in triangular tubes directly to your home (or another designated address) by FedEx 3-day Air.

Orders that have cleared the PayPal system will be shipped within 1 business day of receiving your order. (To receive your wrapping paper right away, please make sure you have made a deposit in your PayPal account.) We recommend that you designate a delivery location where someone will be available during business hours to receive the delivery.

Most products should arrive within 3-5 business days of the date you place your online order. If your order remains undelivered after 5 business days, please Contact Us and we will explore the delay in your delivery. FedEx allows us to track the shipping progress of each package.

Does First Christmas ship international orders?

We welcome orders from outside of the continental United States. However, our website does not provide for transactions outside of the United States, due to differences in regulations and possible extra tariffs and/or freight charges. If you wish to order from outside the United States, please e-mail your order through Contact Us. We will process your transaction separately and notify you of what charges to expect. All overseas customers must be aware that any shipping fees, tariffs, duties, and taxes levied in your respective countries will need to be paid by you.


ABOUT RETURNS . . .

What if my wrapping paper is damaged when it arrives?

Please Contact Us immediately if your order was damaged during shipping so we can ship a new order or arrange a refund. We will give you instructions appropriate for the situation.

How do I make a return to First Christmas?

Please Contact Us right away if you are not happy with the product since returns must be made within 7 business days. We will give you instructions at that time for returning your order and receiving your refund of the purchase price. There can be no refund of shipping and handling charges.


ABOUT PRICING . . .

How does First Christmas charge for shipping and handling?

The prices for products shown on our web site do not include shipping and handling. A standard shipping fee has been applied to each product based on the weight of the product, the average distance a package is likely to travel, and certain one-time handling charges like pulling the product from the warehouse, rolling our specialty sheets for placement in triangular tubes, and printing the shipping label.

We have tried to keep the shipping charge to a minimum while employing an option that will both maximize protection of the unfolded product and guarantee reasonable timeliness in delivery. Our Value Set minimizes the shipping and handling charge per sheet of gift wrap in addition to providing a cost savings per sheet.

An extra handling charge may be applied to particular orders – for example, to orders delivered to Hawaii or Alaska. On occasion, when an order must be delivered to any remote destination relative to our fulfillment warehouse, we will contact the customer by phone or e-mail to advise you of unusual freight charges that may apply.

If you want to help people celebrate the birth of Jesus Christ during Christmas, why is your product more expensive than many other gift wrap products?

We learned many valuable lessons about producing Christmas wrapping paper as we tried to establish our family business on a solid footing during 2009. The short answer is that our specialty sheets, which are well-priced in the world of high quality gift wrap, are the best-value product we can offer our customers while we grow large enough to place bulk orders with manufacturers for other products.

Your support in this year of small offerings will bring more Christ-centered designs and more affordable products next year and in years to come.


ABOUT OUR PRODUCTS . . .

What are specialty/designer sheets?

Our gift wrap sheets are a form of high quality gift wrap often sold in stores or online as one or two folded sheets of wrapping paper meant to wrap a single gift each. Our unfolded designer sheets measure 20”x30”, large enough to wrap one medium-sized gift with unique and elegant artwork that emphasizes the birth of Jesus Christ.

Our unfolded specialty sheets measure 26”x38” and feature specially commissioned Christ-centered artwork in a repeat pattern. Two such sheets are 16” longer than an average 5’ roll of Christmas wrapping paper and will wrap one large gift, two medium-sized gifts, and 2-3 smaller presents. All First Christmas specialty gift wrap is printed on 60# coated, glossy craft paper, the thickest wrapping paper available that is pliable enough to crease well at the corners of your gift as you wrap it.

How much variance should I expect between the colors of your actual wrapping paper and the colors I see on your website?

The true colors of our Christmas wrapping paper are impossible to represent online, since different monitors display color with a wide degree of variation. All we can promise is that our artists have carefully chosen the colors for each design and that within a pattern the colors are likely as harmonious as what you see on your screen.

Why doesn’t First Christmas offer wrapping paper rolls?

Almost all rolls of wrapping paper sold in the United States are produced in China at 40%-60% of the cost of printing them in the United States. Interestingly, only a small fraction of that paper is gift wrap. (Most wrapping paper is printed with company logos and is used to protect products, like computer parts, while they are being shipped from the place of manufacture to various wholesale or retail outlets.)

Locating a reasonably priced option for printing Christmas wrapping paper rolls in the United States took First Christmas most of 2009, our start-up year. We now have a favorable arrangement for next year. However, we cannot offer rolled wrapping paper until we sell enough of our current product to justify a large printing order of rolls.

Will First Christmas offer gift bags, tissue, ribbon, and other accessories in the future?

First Christmas will consider new products as demand and solid business growth warrant it.

Will First Christmas Nativity wrapping paper be available in stores?

We would love to make our gift wrap more widely available. Since even small stores tend to order their Christmas wrapping paper in the spring for delivery in the fall, those stores and First Christmas need to become aware of each other early in 2010 for an arrangement to be made. If you are aware of local gift shops, Christian stores, or other retail outlets that might want to order our products for next Christmas season, please Contact Us with a name and contact information as soon as possible. Our U.S. manufactured Christmas wrapping paper will probably not be offered in large retail chains that provide unusually low prices on rolls.


PRIVACY POLICY

What is your Privacy Policy?

It is simple and straight-forward. You shared your contact information with First Christmas, LLC for the purpose of purchasing our Nativity gift wrap and making it possible for us to ship it to you. We respect your privacy and will not sell or distribute your contact information or any information about you to any other vendor, advertiser, listserve, or other outside entity. In the expectation (and hope) that your purchase indicates a possible ongoing interest in our products, we may contact you occasionally to advise you of new products or special prices. If you do not wish this contact, please let us know through Contact Us, and we will remove your name from our list.